GuestBoxes.com cares about your privacy. This Privacy Statement explains information we collect from you and how we use it. We may collect this information online, such as on our website, www.guestboxes.com, or via social media. By using the GuestBoxes.com site or otherwise providing us with your information, you consent to and agree to be bound by this Privacy Statement.
SECTION 1 – TYPES OF INFORMATION WE COLLECT
Name and Contact Information: We may collect your first and last name, email address, postal address, phone number, company, and other similar contact information.
Demographic Information: We may collect data about you such as your city, state, zip and country.
Purchase and Payment Information: We may collect data necessary to process your payment if you make purchases. This data may include your name, email address, phone number, billing information, shipping information, and payment information, including your credit card number and its expiration date, in order to process and track your order. We may use a third party to process your purchase and to handle your payment information. We may also maintain a record of your product purchases.
Content You Provide to Us: We collect additional content that you voluntarily provide us, such as information you send us when you contact us via email, or questions and information you provide us for customer support.
SECTION 2 – INFORMATION COLLECTION PRACTICES
We collect information from you directly, at the time that you supply data to us via GuestBoxes.com website or email. This information may be collected in the following instances:
Purchases & Refunds: When you place an order through the GuestBoxes.com website, we require that you provide your personal information, such as your name, email address, shipping/billing address, phone number, credit card number and its expiration date in order to process and track your order. We may maintain a record of your product purchases. We may also require you to provide your personal information to process refunds.
Creating an Account: When you create an account on GuestBoxes.com website, we may ask for your full name and email address. We also ask you to create a password to access your account. You are responsible for maintaining the confidentiality of your account and password. You do not need an account to make an online purchase. If you are a Wedding or Event Planner and wish to enroll in the Wedding/Event Planner Program, you must create an account.
Sign-up for Emails and Wedding/Event Planner Program: You can sign up on GuestBoxes.com website to receive promotional emails from us that include the latest information about our newest and upcoming products. When you register to join the GuestBoxes.com Wedding/Event Planner Program, we ask you for your name, company name, address, e-mail address, and telephone number.
Social Media Sites/Applications: If you choose to link a social media account to the GuestBoxes.com website, depending on the social media site/application, you may have the opportunity to post reviews, questions, answers, and other content.
Feedback: If you contact us to give us feedback or ask questions about GuestBoxes.com website or any of our products, we may store your communications, including any personal information you include in them, so we can effectively respond to you.
SECTION 3 – USE OF INFORMATION
We may use the information we collect from you for the following purposes:
To Provide & Improve Our Products: We use the information we collect from you in order to, for example, process orders, refunds, and other related transactions; fulfill a request from you; contact you concerning the status of your order; respond to customer questions and comments; process GuestBoxes.com memberships; and to evaluate and resolve problems with the GuestBoxes.com website.
Communications: We also use your information to communicate with you about upcoming GuestBoxes.com sales, special events, product information, and other GuestBoxes.com news, as well as to send you brochures, promotional emails, surveys, newsletters or notifications.
SECTION 4 – INFORMATION SHARING AND DISCLOSURE
We may share or disclose your personal information in the following instances:
To fulfill purchases. If you choose to make a purchase on the GuestBoxes.com website, we may need to provide your information to third parties as necessary to complete your purchase (for example, to process your credit card). In addition, if you email us a question, we may use your email address to process your request and respond to your question.
To maintain GuestBoxes.com website and provide other administrative services. We may share personal information with our website hosting partners, and other third parties who assist us in operating and improving our website or conducting GuestBoxes.com business. We seek to ensure that these unaffiliated third parties will not use the personal information for any other purpose than to provide the administrative services for which they are responsible. Because such unaffiliated third-party service providers that help us administer the GuestBoxes.com website, they will have access to users’ personal information.
To comply with the law, to enforce our website policies, or to protect our or others’ rights, property, or safety, we may disclose your information to comply with the law, or in the good faith belief that such action is necessary. We may do this to conform to legal requirements or comply with legal process served on us, protect and defend our rights or property, including the rights and property of GuestBoxes.com, our GuestBoxes.com website, or act in urgent circumstances to protect the personal safety of our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, employees and customers.
To protect against potential fraud, we may verify with third parties the information collected from our GuestBoxes.com website. In the course of such verification, we may receive personal information about you from such services. In particular, if you use a credit card or debit card to purchase products or services from us, we may use card authorization and fraud screening services to verify that your card information and address matches the information that you supplied to us, and that the card has not been reported as lost or stolen.
SECTION 5 – UPDATING AND DELETING YOUR INFORMATION
You may update, change, or delete certain personal information (such as your email address, mailing address, and payment method) on GuestBoxes.com website by logging into your account and clicking “My Account” in the menu at the top of each page of the website.
SECTION 6 – OPT-OUT
We may send you communications or information regarding GuestBoxes.com website and our products or services. For example, we may use your email address to confirm your request, to send you payment notices, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. Generally, users cannot opt-out of these communications, but they will be informational in nature and not promotional.
Some communications may be more commercial in nature, as they may advertise a new product, or a new feature of the GuestBoxes.com website. We provide you the opportunity to opt-out of such communications by clicking the “unsubscribe” link in email communications or by contacting us. We will process your request as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the “unsubscribe” is processed.
SECTION 7 – INFORMATION SECURITY
We have various security measures in place to protect against the loss, misuse, or alteration of the information you provide us. For example, we utilize access controls in handling your personal information and we encrypt your credit card information.
We retain your personal information for as long as necessary to provide the services and fulfill the transactions you have requested, or for other legitimate business purposes, such as complying with our legal obligations, resolving disputes, and enforcing our agreements.
We may use third party security products and services to secure your personal information.
SECTION 8 – THIRD PARTY WEBSITES AND ADVERTISERS
The GuestBoxes.com website may contain links to other sites. We are not responsible for the privacy practices or content of such other sites. We may also use advertisers, third party ad networks, and other advertising companies to serve advertisements on GuestBoxes.com website. Please be advised that such advertising companies may gather information about your visit to the GuestBoxes.com website or other sites (such as through cookies, web beacons, and other technologies) to enable such advertising companies to market products or services to you, to monitor which ads have been served to your browser and which webpages you were viewing when such ads were delivered.
Please note that this Privacy Statement does not cover the collection and use of information by such third party sites and advertisers.
SECTION 9 – DISPUTES
By using the GuestBoxes.com website, you and GuestBoxes.com agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the GuestBoxes.com website, or the breach, enforcement, interpretation, or validity of this Statement or any part of it (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 7 days in which to respond to or settle the Dispute.
To you at the contact information on file with GuestBoxes.com
Both you and GuestBoxes.com agree that this dispute resolution procedure is full and complete and no other means of dispute resolution will be pursued, that you will not have, and you waive the right to an arbitrator, and that you may not proceed with any further legal action.
SECTION 10 – CHANGES TO OUR PRIVACY STATEMENT
We may amend this Privacy Statement at any time. When we post changes to this statement, it is your responsibility to check this page periodically for changes. Your continued use of or access to this website following the posting of any changes, constitutes acceptance of those changes. We encourage you to periodically review this Privacy Statement for changes to our practices relating to personal information.
Changes to this Privacy Statement may affect our use of your personal information that you provide us. If you do not wish to permit changes in our use of your information, you must notify us.
SECTION 11 – HOW TO CONTACT US
Should you have any further questions regarding this Privacy Statement or our personal information practices, in general, please contact our Customer Service Department at MyTeam@GuestBoxes.com or call us at (978) 766-4193.