RETURN POLICY
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We stand behind our products and want you to be satisfied, most of all. We will do our best to take care of you, our customer, and hope you will do the same.
There are a few important things you need to know when returning a product you purchased from the GuestBoxes.com Online Store:
- Our Return Policy is valid for 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, gum, mints cannot be returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items may also include some health and personal care items.
Only items that have been purchased directly through GuestBoxes.com Online Store can be returned.
To complete your return, we require your proof of purchase with the original order number.
Returns will only be accepted with a valid RMA number. Send us an email at MyTeam@GuestBoxes.com to request a Return Merchandise Authorization (RMA) number and return shipping address.
There are certain situations where only partial refunds are granted: (if applicable)
- Any health, beauty or personal care item that has been opened.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error. Please see our Damaged Goods/Exchange Policy.
- Any item that is returned more than 30 days after delivery.
REFUNDS (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable):
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at MyTeam@GuestBoxes.com.
SALE ITEMS (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
SHIPPING:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURN PROCEDURES:
Please follow these instructions:
- Contact us via email at MyTeam@GuestBoxes.com to receive a Return Merchandise Authorization (RMA) number and return shipping address.
- Include the packing slip with your return and reference the RMA 4-digit number on the packing slip.
- Clearly identify the 4-digit RMA number on the exterior of the return shipping package and mail to the address provided by GuestBoxes.com Customer Service representative.
- Please allow 2 – 3 weeks for processing.
- You will receive an email notification when your return has been processed.
DAMAGED GOODS / EXCHANGE POLICY
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- If a product is received damaged, please contact us within 3 business days of the date you received your order.
- Contact us via email at MyTeam@GuestBoxes.com to receive a Damaged Goods – Return Merchandise Authorization (DG-RMA) 4-digit number and shipping address.
- Include the packing slip with your return and reference the DG-RMA 4-digit number on the packing slip.
- Return the damaged goods in the original shipping box and with its original packaging.
- Clearly identify the DG-RMA 4-digit number on the exterior of the return shipping package and mail to the address provided by GuestBoxes.com.
- We only provide exchanges of replacement products for damaged goods.
- We will provide you with return information per the United States Postal Service’s instructions.
- Upon receipt of the damaged goods, GuestBoxes.com will exchange replacement products for the damaged goods.